Return and Replacement of Products

To lodge a return of product or replacement product request please log into the online ordering system, or download the required PDF form below and follow the instructions.

Online Reworks System Manual | Download Document

To lodge a rework order online, a user log in with full access is required. 

Please contact the sales team or customer service if you require assistance.

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TWC will not warrant any blinds:

• Ordered outside normal specifications or price grids
• Defects caused by misuse, abuse and alterations not carried out by TWC
• Nominal wear and tear
• Maintenance and care not in accordance with recommended instructions
• Incorrect installation
• TWC’s liability shall be limited to the original invoiced value of the defective goods.
• TWC will not be responsible for any further costs or subsequent loss/damage eg: Installation costs and other expenses
• TWC must be given an opportunity to repair any faulty or damaged goods
• If fabric is puckered due to railroading
• Railroaded

Returned Goods:

• Returned goods will only be accepted with prior authorisation from TWC
• No claims for damage will be recognised after 21 days from receipt of goods
• Where a remake of the product is requested it will be invoiced at normal price. Upon return to TWC, the original goods will be inspected and if established to be the error of TWC a credit will be issued. If a photo clearly shows the fault or flaw, the remake will be invoiced at no charge.